Terms & Conditions

Shipping Conditions:

1.       We send the goods by air mail weighing up to 2 kg, if your order exceeds this limit, it will be divided into several parcels not exceeding 2 kg.

2.       Orders are being sent within 3 working days after payment. In case of delay or if a product temporarily out of stock you will be notified within this period of time.

3.         After a parcel is being sent from Israel, you will be notified and get a tracking code by which you can track your parcel.

4.       We are packing the goods carefully, but you must bear in mind that customs can selectively open and check the contents for signs of drugs and explosives. This is especially true of jars containing powders.

5.       Please note that Hanna-Bella.com is not responsible for the postal services and customs in your country and in case of loss or damage caused by them, you should demand the compensation from them.

6.       You can insure your parcel by ordering Express delivery EMS, to do this, please specify it in the order comments and we will notify you regarding the additional cost.

Return Policy:

1.       Items shipped from Hanna-Bella.com can be returned within 14 days of receipt of shipment as long as they are sealed in their original package.

2.       In case you regret and want a refund/exchange of product please notify us and ship the item(s) back. Please use the shipping address provided on the packing slip and use a tracking service provided by the Post Office for International shipping. In this case shipping costs are not refunded.

3.       Returns processing and credits will be issued within 3 business days of receipt of your returned item(s).

4.       If for any reason you are not satisfied with the product (mistakenly packed the wrong item, expiry date, wrong size, etc.). You can send it back and we will exchange it or will refund you the cost of the product. In this case the cost of sending the item back to us will be refunded as well.

5. If the parcel is not reclaimed by the buyer and returns to us we will charge back without shiping cost 10$