Return Policy

Return Policy:

Our return policy is according to the Israeli customer protection law from 1981 and the regulations related to a deal cancellation from 2010

which you can find in Hebrew by clicking on the link.

Here are the main aspects of this reugulation:

1.       Items shipped from Hanna-Bella.com can be returned within 14 days of receipt of shipment as long as they are sealed in their original package.

2.       In case you regret and want a refund/exchange of product please notify us and ship the item(s) back. Please use the shipping address provided on the packing slip and use a tracking service provided by the Post Office for International shipping. In this case shipping costs are not refunded.

3.       Returns processing and credits will be issued within 3 business days of receipt of your returned item(s).

4.       If for any reason you are not satisfied with the product (mistakenly packed the wrong item, expiry date, wrong size, etc.). You can send it back and we will exchange it or will refund you the cost of the product. In this case the cost of sending the item back to us will be refunded as well.

5. If the parcel is not reclaimed by the buyer and returns to us we will charge back without shiping cost 10$